{"id":48,"date":"2016-02-08T18:52:42","date_gmt":"2016-02-08T18:52:42","guid":{"rendered":"https:\/\/www.truetamil.in\/jobs\/?p=48"},"modified":"2016-02-09T13:14:01","modified_gmt":"2016-02-09T13:14:01","slug":"phone-banking-officer-job-in-citibank-haryanagurgaon","status":"publish","type":"post","link":"https:\/\/www.truetamil.in\/jobs\/bank-jobs\/phone-banking-officer-job-in-citibank-haryanagurgaon\/","title":{"rendered":"Phone Banking Officer Job in Citibank &#8211; Haryana,Gurgaon"},"content":{"rendered":"<h4>Job Title: Phone Banking Officer Job in Citibank &#8211; Haryana,Gurgaon<\/h4>\n<h4>About Citi Phone<\/h4>\n<p style=\"text-align: justify;\">With Citi Phone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience<\/p>\n<p>Citi Phone Banking is a landmark in Customer Services industry<\/p>\n<p>It is a service provided to take care of your banking\/cards and consumer finance needs through telephone<\/p>\n<p>It is available 24 hours, 7 days a week and 365 days a year<\/p>\n<h4>Role Outline\/Job Summary<\/h4>\n<p>Handle inbound calls for Credit Cards\/Banking and render accurate customer service to Citibank Customers<\/p>\n<h4>Role and Responsibilities<\/h4>\n<h5>Objectives<\/h5>\n<p>Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided<\/p>\n<h5>Core Responsibilities<\/h5>\n<ul>\n<li>Ensure Customer service excellence by displaying complete bonus to the customers query\/problems<\/li>\n<li>Delivering service with requisite courtesy and accuracy<\/li>\n<li>Nil Defects (100% adherence to product and process)<\/li>\n<li>Ensuring Nil Customer complaints<\/li>\n<li>Ensuring excellent SLS scores<\/li>\n<li>Escalating\/highlighting customer problem incidences<\/li>\n<li>Adherence to service and sales compliance<\/li>\n<li>Cross-selling\/upselling on set products (assets and liabilities products)<\/li>\n<li>Ensuring process efficiency by achieving set targets of call quality<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>Graduate\/post graduate from a recognized university<\/li>\n<li>Minimum of 6 months experience in customer service industry<\/li>\n<li>Excellent written and oral communication<\/li>\n<li>Passions towards service<\/li>\n<li>Enthusiastic and self-motivated<\/li>\n<li>Ability to work in a dynamic environment<\/li>\n<li>Good comprehension skills<\/li>\n<li>Team player with a positive attitude<\/li>\n<li>Knowledge about banking Industry will be an added advantage<\/li>\n<\/ul>\n<p><strong>Primary Location: India, Haryana, Gurgaon<\/strong><br \/>\n<strong>Education: Bachelor&#8217;s Degree<\/strong><br \/>\n<strong>Job Function: Operations Customer Service<\/strong><br \/>\n<strong>Travel Time: No<\/strong><br \/>\n<strong>Job ID: 15108396<\/strong><\/p>\n<h1 style=\"text-align: center;\"><a href=\"https:\/\/citi.taleo.net\/careersection\/iam\/accessmanagement\/login.jsf?lang=en&amp;redirectionURI=https%3A%2F%2Fciti.taleo.net%2Fcareersection%2F2%2Fjobapply.ftl%3Fjob%3D15108396%26lang%3Den&amp;TARGET=https%3A%2F%2Fciti.taleo.net%2Fcareersection%2F2%2Fjobapply.ftl%3Fjob%3D15108396%26lang%3Den\" target=\"_blank\">Apply Now<\/a><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: Phone Banking Officer Job in Citibank &#8211; Haryana,Gurgaon About Citi Phone With Citi Phone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience Citi Phone Banking is a landmark in Customer Services industry It is a service provided to take care of your banking\/cards [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":49,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[1,30],"tags":[5,31,32,23,33,24],"class_list":["post-48","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bank-jobs","category-citibank","tag-bank-jobs","tag-citibank-branches","tag-citibank-ifsc-code","tag-government-bank-jobs","tag-jobs-in-citibank","tag-upcoming-bank-exams"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phone Banking Officer Job in Citibank - Haryana,Gurgaon |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.truetamil.in\/jobs\/bank-jobs\/phone-banking-officer-job-in-citibank-haryanagurgaon\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phone Banking Officer Job in Citibank - Haryana,Gurgaon |\" \/>\n<meta property=\"og:description\" content=\"Job Title: Phone Banking Officer Job in Citibank &#8211; 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