{"id":90,"date":"2016-11-11T15:20:57","date_gmt":"2016-11-11T15:20:57","guid":{"rendered":"https:\/\/www.truetamil.in\/jobs\/?p=90"},"modified":"2016-11-11T15:20:57","modified_gmt":"2016-11-11T15:20:57","slug":"team-manager-virtual-relationship-banking-in-hdfc-bank-delhi","status":"publish","type":"post","link":"https:\/\/www.truetamil.in\/jobs\/hdfc-bank\/team-manager-virtual-relationship-banking-in-hdfc-bank-delhi\/","title":{"rendered":"Team Manager &#8211; Virtual Relationship Banking in HDFC Bank Delhi"},"content":{"rendered":"<p><strong>Start Date:<\/strong> 14.10.2016<br \/>\n<strong>End Date:<\/strong> 14.01.2017<br \/>\n<strong>Reference Code :<\/strong> 51235206.ext<br \/>\n<strong>Job Title:<\/strong> Supervisor-Virtual Relationshiip Banking-Delhi<br \/>\n<strong>Department:<\/strong> Phonebanking<br \/>\n<strong>Company:<\/strong> HDFC Bank Ltd<br \/>\n<strong>Employment Fraction:<\/strong> Full-time<\/p>\n<h2>Requirements<\/h2>\n<ul>\n<li>Experience in Team handling, Customer relationship management, including sales of Third Party Investment Products.<\/li>\n<li>Excellent communication skills<\/li>\n<li>Sales and Influencing Skills<\/li>\n<li>Banking Product &amp; Process Knowledge<\/li>\n<li>Planning and Organizing Skills<\/li>\n<li>Knowledge of Competition &amp; Current trends in financial Industry<\/li>\n<\/ul>\n<h2>Tasks<\/h2>\n<p>Responsible for managing a team of Team Leaders in order to achieve the following objectives in areas of Customer service, Call Quality, Daily Operations management and revenue generation through cross-selling for Customers that contact the Phone Banking center for queries on Cards\/Assets and Liabilities products<\/p>\n<p>To ensure Service Excellence through consistent service delivery across all service metrices for his\/her team across the entire time span of the call center ( depending upon the city).<\/p>\n<p>Meet sales productivity benchmarks &amp; revenue generation through cross-sell, thereby contributing to meeting the cost:income target for the Unit.<\/p>\n<p>Ensure that the entire time span of the call center is managed seamless through adequate support during the Shift Management \u2013 through handling of Second level escalations, Rendering Financial Authorisation and maintaining targeted service levels across all Shifts<\/p>\n<h2>Contact Person: TULIKA MAHAPATRA, Malvika Chitla, Priyanka Choudhary<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Start Date: 14.10.2016 End Date: 14.01.2017 Reference Code : 51235206.ext Job Title: Supervisor-Virtual Relationshiip Banking-Delhi Department: Phonebanking Company: HDFC Bank Ltd Employment Fraction: Full-time Requirements Experience in Team handling, Customer relationship management, including sales of Third Party Investment Products. Excellent communication skills Sales and Influencing Skills Banking Product &amp; Process Knowledge Planning and Organizing Skills [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":39,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[26],"tags":[27,28,43,29,24],"class_list":["post-90","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hdfc-bank","tag-hdfc-bank-branches","tag-hdfc-bank-ifsc-code","tag-hdfc-jobs","tag-jobs-in-hdfc-bank","tag-upcoming-bank-exams"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Team Manager - Virtual Relationship Banking in HDFC Bank Delhi |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.truetamil.in\/jobs\/hdfc-bank\/team-manager-virtual-relationship-banking-in-hdfc-bank-delhi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Team Manager - Virtual Relationship Banking in HDFC Bank Delhi |\" \/>\n<meta property=\"og:description\" content=\"Start Date: 14.10.2016 End Date: 14.01.2017 Reference Code : 51235206.ext Job Title: Supervisor-Virtual Relationshiip Banking-Delhi Department: Phonebanking Company: HDFC Bank Ltd Employment Fraction: Full-time Requirements Experience in Team handling, Customer relationship management, including sales of Third Party Investment Products. 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