Start Date: 14.10.2016
End Date: 14.01.2017
Reference Code : 51235206.ext
Job Title: Supervisor-Virtual Relationshiip Banking-Delhi
Department: Phonebanking
Company: HDFC Bank Ltd
Employment Fraction: Full-time
Requirements
- Experience in Team handling, Customer relationship management, including sales of Third Party Investment Products.
- Excellent communication skills
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Knowledge of Competition & Current trends in financial Industry
Tasks
Responsible for managing a team of Team Leaders in order to achieve the following objectives in areas of Customer service, Call Quality, Daily Operations management and revenue generation through cross-selling for Customers that contact the Phone Banking center for queries on Cards/Assets and Liabilities products
To ensure Service Excellence through consistent service delivery across all service metrices for his/her team across the entire time span of the call center ( depending upon the city).
Meet sales productivity benchmarks & revenue generation through cross-sell, thereby contributing to meeting the cost:income target for the Unit.
Ensure that the entire time span of the call center is managed seamless through adequate support during the Shift Management – through handling of Second level escalations, Rendering Financial Authorisation and maintaining targeted service levels across all Shifts