Job Title: Phone Banking Officer Job in Citibank – Haryana,Gurgaon
About Citi Phone
With Citi Phone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience
Citi Phone Banking is a landmark in Customer Services industry
It is a service provided to take care of your banking/cards and consumer finance needs through telephone
It is available 24 hours, 7 days a week and 365 days a year
Role Outline/Job Summary
Handle inbound calls for Credit Cards/Banking and render accurate customer service to Citibank Customers
Role and Responsibilities
Objectives
Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided
Core Responsibilities
- Ensure Customer service excellence by displaying complete bonus to the customers query/problems
- Delivering service with requisite courtesy and accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating/highlighting customer problem incidences
- Adherence to service and sales compliance
- Cross-selling/upselling on set products (assets and liabilities products)
- Ensuring process efficiency by achieving set targets of call quality
Qualifications
- Graduate/post graduate from a recognized university
- Minimum of 6 months experience in customer service industry
- Excellent written and oral communication
- Passions towards service
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
- Knowledge about banking Industry will be an added advantage
Primary Location: India, Haryana, Gurgaon
Education: Bachelor’s Degree
Job Function: Operations Customer Service
Travel Time: No
Job ID: 15108396